Stop Putting Out IT Fires. Start Running Your Business.

Proactive managed IT services that prevent problems before they happen — so you can focus on what you do best.

IT Shouldn't Be This Hard

Your employees can't work because the network is down — again. Your "IT guy" is unreachable. Nobody knows the WiFi password for the conference room, let alone who manages your backups.

You're stuck playing tech support instead of running your business. And every time something breaks, it feels like an emergency because there's no system in place.

You deserve an IT partner who prevents fires instead of just showing up after the damage is done.

What's Included

Help Desk Support

Unlimited support requests with real humans who know your name and your environment. Backed by contractual SLAs.

Proactive Monitoring

24/7 monitoring of your systems, networks, and endpoints. We catch problems before your team ever notices them.

Patch Management

Automated updates and security patches across all devices, keeping your systems current and protected.

Backup & Recovery

Automated data backup with tested disaster recovery procedures. Your data is protected and recoverable.

Network Management

Firewall management, WiFi optimization, VPN setup, and ongoing network health monitoring.

Vendor Management

We handle your technology vendors — from ISPs to software providers — so you don't have to sit on hold.

How It Works

Getting started is simple.

1

Book a Free Consultation

Tell us about your business and IT challenges. We listen first.

2

We Assess Your Environment

Our team evaluates your systems, security posture, and business goals.

3

Get a Custom Strategy

You receive a clear roadmap with priorities, timelines, and transparent pricing.

Who This Is For

Managed IT services from phraCTO are built for small businesses that need reliable, professional IT support without the overhead of a full-time IT department.

Businesses with no IT staff

We become your complete IT department — help desk, strategy, security, and everything in between.

Teams with a solo IT person

We augment your existing person with depth, coverage, and strategic leadership they can't provide alone.

Based in Atlanta, GA — serving clients locally and nationwide.

What's at Stake?

Without Managed IT

  • Constant downtime and productivity loss
  • No one to call when systems break
  • Security vulnerabilities piling up unpatched
  • Reactive firefighting instead of strategic growth

With phraCTO Managed IT

  • Systems monitored and maintained proactively
  • Fast, reliable help desk with real SLAs
  • Automatic patching and security updates
  • IT aligned to your business goals and budget

Frequently Asked Questions

What is included in your managed IT services?
Our managed IT services include unlimited help desk support, proactive monitoring and maintenance, patch management, backup and disaster recovery, network management, vendor liaison, and strategic IT planning. Everything is backed by contractual SLAs.
How fast do you respond to support requests?
Our standard SLA provides a 4-hour maximum response time, Monday through Friday. We also offer advanced SLA plans with extended hours. We strive for immediate pickup and first-contact resolution.
Do you provide on-site support in Atlanta?
Yes. We provide both remote and on-site support for businesses in the Metro Atlanta area. For clients outside Atlanta, we deliver comprehensive remote IT support nationwide.
How is managed IT different from break-fix IT?
Break-fix is reactive — you call when something breaks and pay per incident. Managed IT is proactive — we monitor, maintain, and optimize your systems continuously to prevent problems before they impact your business. It is more cost-effective and reduces downtime.
Can you support our existing IT staff?
Absolutely. We often work alongside in-house IT teams, providing additional expertise, help desk overflow, strategic guidance, or specialized skills your team may not have.

Ready to Stop Fighting IT Fires?

Book a free consultation and find out how managed IT services can transform your business.

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